We are sure you will be please to hear that our main delivery option is FREE delivery. For all orders over £5, first class delivery will be free.
We also have additional chargeable options if you wish to use them such as Royal Mail Signed For or Royal Mail Special Delivery if you are in a real rush.
Depending on your order it maybe more cost effective to dispatch via a courier and not Royal Mail. Once your parcel has been dispatched we will notify you of how it will be arriving. Don’t worry if we opt to use a courier it will still be free delivery.
We have selected sturdy cardboard boxes that will fit through a standard letterbox for keepsake sets. This will help reduce the possibility of missing your delivery and it ending up at a collection centre.
Where possible we will put all ordered keepsake sets into one box. For example if you order 2 keepsake sets which come with 5 ink pads, you will receive one box. At the time of ordering please specify if you require individual boxes. Perhaps as you plan to give the set as a gift or prize.
Board back envelopes are used to package individual images (those not in a set) or completed works.
Our shipping labels and postage are normally adhered to the shipping box, however we understand that you may want the box left plain. A paid for wrapping service is available, but please don’t confuse this with gift wrapping. Our wrapping service uses plain brown paper and brown tape to cover the box, with the shipping and postage adhered to the paper.
While we do aim for a fast dispatch service we can not guarantee the delivery dates or times. We rely on our chosen carrier to provide a good service within the times specified for the service used. We do get proof of posting and will make this document available if the need arises, we obviously hope that it is never the case. Also please mindful of increased timescales for carriers at times such as Christmas. Order in good time or purchase a guaranteed postage option.